General Terms and Conditions


General Terms and Conditions (T&Cs) and Data Privacy Policies of Allegra Passugger Mineralquellen AG.

1. Scope

These General Terms and Conditions of Allegra Passugger Mineralquellen AG apply to the products offered on the website. Through the use of this website or by ordering goods, the customer hereby agrees to these T&Cs in full, including the terms of payment and delivery.

2. Conclusion of the Agreement

The customer submits a legally binding order by sending the order to our website via the shopping basket, and by agreeing to these T&Cs at the same time. The shop then sends an automatic order confirmation via email, which confirms that we have received the customer’s request, and that the Agreement has been concluded. The customer’s order is binding and can no longer be cancelled or amended. Customers are granted a 14-day return period on all orders. Notice of return must be sent to in writing within 14 calendar days following receipt of the order (reference date is order dispatch date), stating the postal returns authorisation number. The goods must be complete and packed in their original packaging from the time of notification of the return. Returns are shipped at the customer’s own cost. Allegra Passugger Mineralquellen AG cannot guarantee that the listed goods are available at the time of ordering. All information on availability and delivery times is therefore provided without guarantee, and is subject to change at any time and without notice. The product information listed on the website – in particular contents and photos – is non-binding and is provided for illustration purposes only.

3. Prices

Prices are given in Swiss francs (CHF) and include VAT unless otherwise stated. Allegra Passugger Mineralquellen AG shall retain the right to change prices at any time. Unless otherwise specified, any shipping costs are charged separately and shall be borne by the customer. Shipping costs are identified separately in the order process.

4. Payment

The following payment options provided during the order process are available to the customer: Payment in advance or PayPal. The products delivered to the customer remain the property of Allegra Passugger Mineralquellen AG until payment is received in full.

5. Delivery

The order is exclusively delivered by post (only available within Switzerland and Liechtenstein). Risk shall transfer to the customer from the point of the products being allocated for shipping. Allegra Passugger Mineralquellen AG shall not be liable for any delays in delivery which are caused by third parties. If Allegra Passugger Mineralquellen AG cannot deliver due to circumstances for which third parties are at fault, Allegra Passugger Mineralquellen AG shall be entitled to withdraw from the Agreement. The customer is informed of this and any payments already made are refunded. If delivery cannot be made or can only be made under severely constrained circumstances for reasons for which Allegra Passugger Mineralquellen AG is not responsible, Allegra Passugger Mineralquellen AG shall be entitled to cancel the order. Any claims by the customer to compensation or like-for-like replacement are excluded in their entirety. 

6. Defects

The customer is obliged to check the goods immediately following receipt. All defects must be reported to Allegra Passugger Mineralquellen AG in writing within 24 hours after receipt of goods. Allegra Passugger Mineralquellen AG shall not be liable for transport damage. No undamaged products delivered in full may be returned or exchanged without the written approval of Allegra Passugger Mineralquellen AG. Allegra Passugger Mineralquellen AG makes every effort to keep the website operational, but shall assume no liability for errors or losses incurred by a customer in the event that the website is temporarily down for maintenance or in the event of other technical problems.

7. Data Privacy

Allegra Passugger Mineralquellen AG shall be entitled to collect, save and process any personal data of the customer which is required within the scope of the business relationship.

Allegra Passugger Mineralquellen AG takes the protection of personal data very seriously. The collection, processing and use of customer data is carried out according to the strictest requirements. The collected data is processed and used, and disclosed to third parties by Allegra Passugger Mineralquellen AG only insofar as it is required for fulfilment of the order as well as to maintain the resulting customer relationship, and is requested by the customer.

8. Jurisdiction

The courts within the jurisdiction of Chur shall be solely responsible for any disputes arising from agreements with Allegra Passugger Mineralquellen AG. 

9. Severability clauses

Should one of the above provisions be or become unenforceable, the validity of the remaining provisions shall remain unaffected. Swiss law shall apply. Allegra Passugger Mineralquellen AG shall retain the right to amend these T&Cs at any time, and to implement them without prior notice.